Shipping policy

Shipping Policy – LuviWell

📦 Order Processing

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another email notification once your order has shipped.

Processing time may occasionally be extended during high-demand periods, holidays, or promotions.

🚚 Shipping Options & Rates

We offer the following shipping options within the United States only:

🆓 Standard Shipping –

FREE

Free on all orders over $99
Delivered within 5 to 12 business days after processing
Tracking number provided once shipped

📦 Standard Shipping –

Paid

For orders under $99
Cost calculated at checkout based on weight and delivery location
Delivered within 5 to 12 business days

⚡ Expedited Shipping

Optional upgrade at checkout
Price varies based on weight and shipping zone
Estimated delivery: 2 to 4 business days

🌎 International Shipping

We do not currently ship internationally. All orders must be placed and delivered within the continental United States, Alaska, or Hawaii.

📍 Delivery Issues or Delays

Delivery timeframes are estimates and may vary due to factors beyond our control (carrier delays, weather, holidays, etc.).

Once an order leaves our facility, the shipping carrier assumes responsibility. We are not liable for delays, lost packages, or shipping errors caused by the carrier.

🚫 Wrong Address Disclaimer

It is the responsibility of the customer to ensure the shipping address is entered correctly at checkout. We are not responsible for packages delivered to an incorrect or incomplete address provided by the customer.

If a package is returned due to an invalid address, shipping fees are non-refundable. You may request reshipment, but a new shipping charge will apply.

🔍 Tracking Your Order

Once your order ships, you’ll receive an email with a tracking number and a link to monitor delivery progress.

Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

📬 Lost or Damaged Packages

If your package arrives damaged or does not arrive at all, please email us at contact@theluviwell.com within 7 days of the expected delivery date.

We will work with the carrier to investigate and find a resolution, but we cannot guarantee replacement or reimbursement for issues caused by third-party carriers unless insurance coverage applies.

📝 Questions?

For any shipping-related questions, contact our support team:

📧 contact@theluviwell.com