Privacy policy

Last updated: July 7, 2025

LuviWell operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details (e.g., name, address, billing/shipping address, phone number, email)

  • Financial information (e.g., payment card details, transaction info)

  • Account information (e.g., username, password, settings)

  • Transaction information (e.g., viewed/purchased items, returns, order history)

  • Communications with us (e.g., customer support interactions)

  • Device information (e.g., IP address, browser, network, device identifiers)

  • Usage information (e.g., interactions, browsing behavior)

Personal Information Sources

We collect personal information from the following sources:

  • Directly from you

  • Automatically through your device interactions with our Services

  • From our service providers and business partners

  • From third-party tools used in providing or enhancing our Services

How We Use Your Personal Information

We may use your personal information for purposes including:

  • Providing and improving the Services: to fulfill orders, personalize shopping experience, process transactions, enable reviews, and manage your account.

  • Marketing and advertising: to send promotional emails or show you relevant product offers.

  • Security and fraud prevention: to secure accounts, detect or investigate fraud and ensure safety.

  • Customer support: to respond to your inquiries and maintain our relationship with you.

  • Legal compliance: to respond to law enforcement or comply with legal obligations.

How We Disclose Personal Information

We may share your personal information with:

  • Service providers and fulfillment partners involved in supporting our operations (e.g., payment processing, shipping, customer support, IT hosting).

  • Marketing partners who assist in advertising and personalized promotions.

  • Affiliates or within our corporate group, for internal business purposes.

  • Legal or governmental authorities as required by applicable law.

  • Authorized third parties, as directed or consented by you.

  • In connection with business transactions, such as mergers or acquisitions.

Third-Party Websites and Links

Our Services may contain links to third-party websites or tools. We are not responsible for the privacy practices of those third parties. Please review their policies independently.

Children's Data

Our Services are not intended for children under the legal age of majority. We do not knowingly collect personal data from minors. If you believe your child has submitted personal information, contact us to request deletion.

Security and Data Retention

We implement reasonable security measures to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We retain your personal information only as long as necessary for the purposes stated, including compliance with legal obligations.

Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access or know what data we hold

  • Request deletion of your personal information

  • Correct inaccurate data

  • Receive a copy (portability)

  • Opt out of targeted advertising or sharing of personal data

  • Manage email preferences via unsubscribe links

You can exercise these rights via email at contact@theluviwell.com. We may verify your identity before fulfilling your request.

Complaints

If you have concerns about how we process your personal data, please contact us. Depending on your region, you may have the right to file a complaint with a data protection authority.

International Transfers

We may transfer your data outside your country of residence for processing by third parties who support our business operations. We will take appropriate steps to protect your data in accordance with applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new effective date.

Contact Us

If you have questions or wish to exercise your privacy rights, contact us at:

Email: contact@theluviwell.com
Address: 4700 Millenia Boulevard, Orlando, FL, 32839, USA