Refund policy
At LuviWell, we want you to be fully satisfied with your purchase. That’s why we offer a 14-day return policy, valid from the date you receive your order.
✅ Return Eligibility
To be eligible for a return, the item must meet the following criteria:
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In its original packaging
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Unopened and unused, with the seal intact
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Accompanied by the receipt or proof of purchase
⚠️ We do not accept returns of opened or used items under any circumstances.
📨 How to request a return
To start a return, please email us at:
📧 contact@theluviwell.com
Include in your message:
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Order number
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Full name
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Reason for return
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Photos of the product (if applicable)
Once approved, you will receive:
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A return shipping label
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Instructions on how and where to send the package
Return address:
📦 4700 Millenia Blvd, Suite 500
Orlando, FL 32839 – USA
⚠️ Items sent back without prior authorization will not be accepted.
🛠️ Damaged or incorrect items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us immediately with photos so we can resolve the issue promptly.
🚫 Items not eligible for return
The following items cannot be returned:
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Opened or unsealed products
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Sale or discounted items
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Gift cards
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Personalized or custom items
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Personal care or hygiene products
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Flammable or hazardous materials
If you’re unsure about the eligibility of your item, contact us before starting a return.
🔄 Exchanges
The fastest way to exchange a product is to return the item first. Once the return is accepted, you can place a new order for the product you want.
💰 Refunds
After we receive and inspect your return, you will be notified by email.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
🕒 If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact your bank or card provider. If needed, reach out to us again at contact@theluviwell.com.